Privacy Policy

1. Introduction

[Company Name] ("we," "us," or "our") operates the eSIMFly website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws.

2. Information We Collect

2.1 Personal Information

When you create an account or make a purchase, we may collect:

• Name and email address
• Billing information and payment details
• Account credentials
• Device information for eSIM compatibility

2.2 Usage Information

We automatically collect certain information when you use our Service:

• IP address and browser type
• Device identifiers
• Pages visited and features used
• Date and time of access

2.3 eSIM Usage Data

To provide our services, we may receive information about:

• Data consumption and remaining balance
• eSIM activation status
• Connection history for troubleshooting

3. How We Use Your Information

We use the information we collect to:

• Process transactions and deliver eSIM products
• Create and manage your account
• Provide customer support
• Send order confirmations and service updates
• Improve our products and services
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Service Providers

Third-party companies that help us operate our business, including payment processors, eSIM network providers, and hosting services.

4.2 Legal Requirements

When required by law, court order, or government request, or to protect our rights and safety.

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Account information is retained for the duration of your account. Transaction records may be retained longer for legal and accounting purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent where applicable

To exercise these rights, please contact us at privacy@esimfly.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our Service
• Improve user experience
• Provide relevant content

You can control cookies through your browser settings. Disabling cookies may affect some features of our Service.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@esimfly.com
• Address: [Company Name], [Street Address], [City, Country, Postal Code]